- Italia, Maschio, 25-30
- Nomade principiante
- 3 Recensioni
I stayed in so many Nomads across Australia and New Zeland I was sure about the quality. Then I arrived here. Nothing works, starting from the lift (level 2,3,4),hydromassage & sauna both OOS, unfriendly staff, pillowcase only return policy with a smell in the room that you can compare only to to a pro barbon on the road, unisex common toilets that invite you to go outside and pi on the street.Wifi is charged 4$/day and don't really work. Hostel against costumer service from every point of view.
Hey, Thank you for taking the time to leave your comments. Sometimes unfortunately for us and for guests, things breakdown and we have to get repairmen out to fix them, this was the case when you stayed with us, as soon as these things happen we make the necessary actions to get them repaired urgently, I can only apologise that this happened all at once during your stay. Yes we do ask for all guests to bring down pillow cases upon checkout, this is so that the housekeeping staff can identify the beds which require changing, I can assure you that all beds are stripped and cleaned. This is the common practice across most hostels. I am extremely concerned with your comments regards to customer service as we pride ourselves completely on giving 110%, the staff here overall are a really friendly bunch so to hear the opposite is really disheartening. Kind Regards Laura Nomads Auckland
- Italia, Femmina, 18-24
- Nomade principiante
- 1 commento
Posizione perfetta nel centro della città, doccia mooooooolto calda.. ma bagni un poco sporchi e puzza di piedi in camera (dovuta alle 10 persone nel dormitorio da 8 molto probabilmente).
Hey, Thank you for taking time out to leave us your comments, we appreciate it greatly. I am sorry that the room was a little smelly, I do hope that you mentioned it to the reception or housekeeping team so that we could have neutralized the odour. Unfortunately its hard for us to deal with personal odours unless brought to our attention at the time. I hope though that this issue did not spoil your overall stay. I wish you all the best on your future travels. Kind Regards Laura Nomads Auckland
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