- Italia, Coppia, 25-30
- Nomade principiante
- 1 commento
When we arrived the door was broken (realized after climbing at the 6rh floor with no elevator). The staff said it would be a matter of 15/20 minutes, it took 2 hours and a half. The lights were not working inside and the toilet could not flush properly. The bathroom was not really clean as well. The staff offered us a beer to apologize for the door issue...
Hey, Thank you for taking the time to leave us a review, we really appreciate the feedback as we are always looking for ways we can improve. I have investigated the issues that you experienced and update our training in order to avoid them in the future. Safe travels and best regards, Alex Gelling General Manager VBH Original Hostel
- Italia, Femmina, 25-30
- Nomade principiante
- 7 Recensioni
Nothing special really to my stay in this hostel. Good position in the city but my room was dark and so noisy, private lockers on the floor ans dirty. Staff ok but never even smiled at me. Breakfast ok but like if you say it's included then it's included not "Pay a little more and add bacon to your eggs and bread" or "Pay a little more and add yogurt to your fruit salad" come on.
Hey, Thank you for taking the time to leave us a review, we are grateful for the feedback as we are always looking for ways we can improve. It is disappointing for us to hear that you did not enjoy your stay, we investigate all reviews that so that we can learn from all customer experiences however I am a little confused as why to you stayed for 5 nights without bringing up any issues with myself or one of our managers. Our free breakfast includes a choice of eggs & toast, pancakes & honey and fruit salad this simple breakfast is enough for most guests however some with a larger appetite would like a larger breakfast so that we can offer great value $5 dorm beds it isn't possible to include a breakfast option with everything. Safe travels and best regards, Alex Gelling General Manager VBH Original Hostel
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