Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
Cancellations must be made 72 hours prior to the arrival date before check-in time (2:00 p.m.) to receive a full refund.
Between 24 hours and 72 hours prior to arrival date before check-in time (2:00 p.m.) 50% of the price of the room will be charged.
Less than 24 hours prior to arrival date before check-in time (2:00 p.m.) 100% of the price of the room will be charged.
All of this applies to changes in the number of people per reservation.
Additional Terms and Conditions
Every Guest has to provide a valid passport or I.D. card number. The entire balance (for all the nights you have booked for) needs to be paid upon arrival; we accept cash (Euros) or credit/debit cards.
The hostel has 24 hour check in service. Guests can check in if their room or bed is empty and clean.
If there is no empty room or bed to check into you may leave your luggage with us and use the hostel facilities or explore the town while you wait.
Check-out time is 10 a.m. on the day of departure. You must vacate your room/bed by this time however you can leave your luggage with us free-of-charge. If you have not checked-out of the room by 10.30 a.m. and you do not have a reservation for the next night, Vistas de Lisboa personnel may have to pack your belongings to be placed in the storage room, so the room can be cleaned for new guests.
Deposits are refundable if all keys and bed-linen are returned to the reception.
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