Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

- Between 59 and 30 days 20%
- Between 29 and 15 days 60%
- Between 14 and 3 days 75%
- 48 hours before arrival 100%

-Up to 72 hours before arrival and for cancellations less than 10% of the total of the rooms, no cancellation fees will be charged
-Up to 72 hours before arrival and for cancellations higher than 10% of the total of the rooms, the same cancellation fees would apply as in the case of total cancellation of the event.
-In the 72 hours before arrival and no show for any cancellation of rooms will be charged 100% of the cancellation fee.

Additional Terms and Conditions


The Hotel must receive the final rooming list 1 week before the arrival date. No-Shows will be billed for the total stay.

Check in: 3pm
Check out: 12 o’clock 

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Check-in starts by 3pm, we need to know in advance in case you plan to arrive with the group before that time.

On arrival it is compulsory to deposit 10€ per person in cash as bond for the rooms, on departure rooms will be reviewed and deposit returned if no damage was located.

One week before arrival we would need a copy of all passports/ID of the persons assigned to this group to speed up the check-in process.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Per favore clicchi nella casella per mostrare di aver letto e capito i termini e condizioni.
É necessario accettare i termini e condizioni per confermare la prenotazione.
Prenota con piú di 14 giorni di anticipo per utilizzare la cancellazione gratuita.

Molto bene

606 Commenti
  • Posizione Ottima
  • Staff Meraviglioso
  • Pulizia Ottima
Vedi tutte le recensioni

Descrizione della struttura

Bcool Bilbao is a cutting edge technology and modern hostel premiered in one of the most fashionable quarters of Bilbao. We are located in a historical edifice, which has been revamped to adapt it to the necessities of the modern travellers and guests. If you are looking for shared rooms or a private suite for couples, this is going to be your best choice. Economical, original and full of supertravellers!

We are located in one of the best and most popular neighborhoods of Bilbao named 'La Vieja'. We are just a few minutes away walking from La Ria de Bilbao and some minutes away from some of the finest landmarks of the city such as Museo de Reproducciones Artísticas, Txakurraren Iturria and Euskal Museoa Bilbao Museo Vasco. In addition, some minutes away from our facilities on foot you can find several metro ans bus stops so you can get them to explore the city and beyond.

We offer different types of accommodation options for diverse sort of travellers and guests. We are oriented mainly to travellers and backpackers and that is why we offer a vast range of dorms for those venturesome travellers who likes to travel with comfort and economizing their resources. In addition, we have a suite ideal for couples who are looking for quietness and tranquility.

Bcool Bilbao Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 15:00.
Check out before 11:00.

Breakfast time from 08.00 until 12.00

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included - 4.00 EUR per person per day.


The reception service is open 24 hours per day.
No curfew.
This property might pre-authorize your credit card.
The License Number is BB10031 Visualizza regole della struttura

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Recensioni e punteggi

  • Rapporto qualità-prezzo 7.9

  • Sicurezza 8.5

  • Posizione 7.8

  • Personale 8.5

  • Atmosfera 7.3

  • Pulizia 7.5

  • Servizi 7.8

Ultime recensioni

  • 10.0


    18 ago 2019
    Good hostel in a perfect position but especially good people met there, we had a great night during La Fiesta de Bilbao! Thank S and L and vive la France😊
    Italia, Maschio, 25-30
  • 10.0


    01 lug 2019
    Ci siamo fermate solo una notte, ma veramente stra consigliato. Il personale era veramente molto gentile, la struttura veramente carina. La posizione era molto comodo e le stanze carinissime! Veramente consigliato
    Italia, Gruppo di sole donne, 18-24
  • 10.0


    16 ago 2018
    Ostello semplice perfetto. Collocato in una zona a pochi passi dal centro città, BBCOOL, è un’ostello incredibile con ampie zone comuni e con staff veramente a tua disposizione 24h su 24. Era la prima volta per me in una struttura del genere ed è stata una esperienza fantastica, dove ho potuto conoscere persone con mille storie e mille avventure. Da oggi in poi andro solo in ostello durante i miei viaggi perché solo li puoi veramente vivere al 100% i tuoi viaggi
    Italia, Gruppo misto, 25-30
  • 9.1


    19 ago 2019
    Bell ostello, e i ragazzi alla reception sono sempre stati cordiali gentili e disponibili!
    Italia, Maschio, 25-30
  • 8.9


    30 giu 2019
    A great hostel, lovely staff, very clean and modern with a beautiful roof top terrace. Kitchen is quite small however still does the job. The location itself can feel a little bit dodgy as the street it’s located on didn’t feel very safe but we never had any problems. 15 minutes walk from the old town and train station.
    Australia, Coppia, 18-24
  • 8.3


    07 ott 2018
    Con el precio es dificil hacer comentarios. Pero la ubicación no es la más linda de Bilbao, si bien dicen que la zona es insegura no me ha pasado nada. Sin embargo, tiene muy buenas prestaciones: mantienen todo muy limpio, se tiene un lugar para lavar la ropa y se dispone de una zona donde poder relajarse así como una terraza.
    Argentina, Femmina, 31-40
  • 8.0


    15 ago 2018
    Comodo per visitare la città
    Italia, Femmina, 25-30
  • 6.6


    25 lug 2019
    Ostello carino ma la posizione benché comoda per il centro non è il massimo la sera, soprattutto se ad alloggiare sono delle ragazze sole.
    Italia, Femmina, 25-30
  • 3.1


    21 ago 2019
    Sicurezza: camere con card, ma per il resto si entra liberamente, anche dal bar! Personale: ho scritto 4 giorni prima dell'arrivo per info: niente. Le chiedo in loco: niente. Non mi ricontattano. Zero consigli, zero premura. Pulizia: difficile gestire bagni comuni così mal pensati e così tante camere e con tanti cambi. Però un encomio alle ragazze, sempre gentilissime. Prezzo: saranno state le feste, ma quel prezzo per una camerata da otto è da hotel a tre stelle. Ingiustificato.
    Italia, Maschio, 31-40
  • 2.9


    16 ago 2018
    They cancelled our reservation! We inform the hostel that we would have been there with one day of delay an to keep the reservation for the successive days. Once we get there, they inform us that they did not even read the mail and they cancelled our reservation! Furthermore, they booked our beds to other travellers, then we could not stay there! At least they gave back our money and help us to find another hostel in town. Others told us they had a similar problems due to overbooking.
    Italia, Gruppo di soli uomini, 25-30
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  • Accesso a Internet gratuito
  • Lenzuola incluse
  • Mappe di citta'gratuite
  • WiFi gratis
  • Accesso con chiave elettronica
  • Ascensore
  • Asciugamani non inclusi
  • Asciugatrice
  • camere/strutture per ospiti disabili
  • Colazione non inclusa
  • Doccie calde
  • Ferro ed asse da stiro
  • Freezer
  • Lavatrice
  • Microonde
  • Parcheggio biciclette
  • Si affittano asciugacapelli
  • spazi comuni a disposizione
  • Terrazza fuori
  • Accesso a Internet
  • Asciugamani a noleggio
  • Deposito bagagli
  • Laundry Facilities
  • Reception 24 ore su 24
  • Servizio di pulizia
  • Servizio fax
  • Sicurezza 24 ore su 24
  • Tardo check-out
Alimenti e bevande
  • Bar
  • Distributori
  • Giochi da tavolo