Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Per favore clicchi nella casella per mostrare di aver letto e capito i termini e condizioni.
É necessario accettare i termini e condizioni per confermare la prenotazione.

Best Location Hostel

  • Posizione Eccellente
  • Staff Disponibile
  • Pulizia Buona
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Descrizione della struttura

Hands down - best deal in town! Real backpackers hostel with all typical hostel amenities:

Free Wi-Fi in all rooms,
free computer-use,
free lockers,
free maps,
free bed-linen,
free luggage storage,
no curfew.
Best deal in town!

Spittelberg, Museumsquarter Area - parallel to Mariahilferstrasse, Metro Station U3-Neubaugasse. This is the most central located Hostel in close walking distance to about 90% of all main sights: MQ, City Hall, Parliament, Hofburg Palace, Stephonesdom Church, Ring, Music Hall, Concert Hall, Naschmarkt, Historical and Art Museum, international Dance clubs and nightlife and of course the Christmas Market directly on our corner during Winter.

We do not serve breakfast, but there is plenty to choose from within 3 minutes of walk, cheap supermarkets and cheap breakfast options to eat out on the main shopping street. We do not have a kitchen! Please select your arrival time during the booking process. After check-in you will get keys to enter 24 hours but you need to check-in once after that you can come and go anytime. While most hostels have check out until 10 am, we offer a free late check out until 11 am but charges will apply after, you can also store luggage free of charge but must pick up between 2-4 pm!

Best Location Policies & Conditions:

Reservations with invalid, declined or expired credit cards will be cancelled, specially virtual third party credit cards by MB-way or similar, if payment is declined you will be cancelled, no cash payment! You must have sufficient funds on your credit card to cover the remaining balance (not just the deposit) of your booking as we reserve the right to charge the full balance prior to your arrival. No payment, no reservation. It is your obligation to provide a payment, only then it is our obligation to guarantee your booking. All Entrances are Video Monitored and recorded, every guest accepts this Security measure and understands that the footage will automatically delete after 14 days, there are no exceptions and no further permissions to be signed.

LATE CHECK IN ARRIVALS can be arranged by getting in touch with reception, guests must book at least 1 day in advance and send a PASSPORT copy by email on the day of arrival, in order to obtain late check in access code. The credit card on file will be charged for full amount, if charges are declined the booking will be canceled. You will receive an email before the reception closes on the day of your arrival, with instructions on how to enter. Reception may be open longer if many bookings run late. You must understand some basic english in order to follow the email instructions on how to self-check-in.

Cancellations are accepted 72 hours prior to arrival date in written form only (email)
Check in from 14:00 (break between 16:00-18:00)
Check out before 11:00 am. (drop box for keys allows for 24h check out)
Please state your arrival time and notify us if you run late.
Check-ins past 9 pm may be possible thru a key code if payment was cleared.
The earliest you can arrive is 9 am, however check in usually starts at 2 pm. Luggage storage is available free of charge, early check in may be offered upon availability. Payment is by card only. This property might pre-authorize your credit card or fully charge payment for non-refundable bookings.

Citytax not included.
**If you book only 1 night, a surcharge of 1.90 will be added on arrival on top of the final bill**

Breakfast not included. Drunk or druged guests will be declined check-in while still liable for charges.
We have no parking and no space for bicycles, please do not assume that you can leave it at the reception or take a bicycle to the room, it is forbidden by fire department to block walkways anywhere inside the property. Please choose a hostel that can provide that service, we would rather inform you upfront that we cant. Thank you

We do not accept guests younger than 16 years unless traveling with an adult, in which case 14 years minimum are permitted.
Guests above 40 years can not stay with us due to conflict of interests as it is a youth hostel. Bookings that do not meet our regulations are non refundable.

Prepaid Credit cards and debit cards are not valid for key deposit and may require additional deposit of 50 EUR. Key loss is a 50 EUR charge. Further charges may apply if you damage property, check out late or cause a financial loss to a third party. We reserve the right to cancel bookings at any time if behavior of any sort is unacceptable. The Hostel property is to be kept smoke free at all times. Lockers, hairdryers, etc can be hired free of charge at the reception, but require a deposit which can only be refunded in the morning hours 9-11 am. The Hostel is limited in liability only to the maximum value of the booking. Refunds if even applicable, are due to be sorted by management and must be transferred via BANK as we no longer take cash at the reception. Visualizza regole della struttura

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Recensioni e punteggi

  • Rapporto qualità-prezzo 6.8

  • Sicurezza 6.7

  • Posizione 8.8

  • Personale 6.8

  • Atmosfera 5.9

  • Pulizia 6.0

  • Servizi 5.7

Ultime recensioni

  • 7.7

    Molto bene

    22 apr 2019
    The location of the hostel is great, and very convenient if you want to spend some days in the city and not spend so much money. Totally recommend!
    Italia, Femmina, 18-24
  • 7.1

    Molto bene

    10 mag 2019
    La posizione è davvero ottima: 5 minuti a piedi dal quartiere dei musei. Le stanze sono ovviamente piccole visto il prezzo. La pulizia non è il massimo ma i bagni vengono puliti ogni giorno quindi almeno quelli sono puliti. C'è una cucina che rende possibile socializzare, ma attenzione perchè non ci sono fornelli (solo un forno a microonde). Se cerchi un posto dove dormire e poi scappar via te lo consiglio.
    Italia, Maschio, 25-30
  • 6.9


    09 mar 2019
    The place is very well located. That’s the best thing. Don’t expect too much from that price. If what you want is having a cheap place to stay in Vienna, that’s the one
    Colombia, Femmina, 25-30
  • 5.7


    06 set 2018
    Abbiamo scelto questo ostello essenzialmente perché era quello che costava di meno più vicino al centro, se state facendo un viaggio al super risparmio questo è l’ostello che fa per voi, ma se potete permettervi di spendere qualche euro in più a notte fatelo. Il posto è abbastanza sporco e confusionario, l’ostello vero e proprio è staccato dalla sede con la reception ed è essenzialmente un grande stanzone con dei letti. Non ci sono i fornelli e nemmeno i coltelli.
    Italia, Gruppo misto, 18-24
  • 5.4


    05 set 2018
    Great position near city bike station and metro station. Not clean blankets, no great hall and not friendly receptionist. City tax not inluded and so expensive city taxes.
    Italia, Maschio, 18-24
  • 5.1


    18 mag 2019
    Accoglienza pessima. Non avevano servizio bancomat per pagamenti. Mancanza di info circa asciugamani se fossero in dotazione. Pulizia scarsissima.
    Italia, Maschio, 31-40
  • 3.7


    10 set 2018
    Esperienza pessima. L'ostello è molto sporco, camere e bagni sono sporchi. Il materasso fa venire i brividi, la proprietaria non è affatto gentile. Servizi 0. La posizione è buona. Sono abituata a stare negli ostelli ma è la prima volta che mi capita di andare in una struttura così scadente!
    Italia, Femmina, 31-40
  • 3.4


    30 set 2018
    Esperienza pessima. L'ostello in realtà è un lungo corridoio con letti da tutti le parti, senza finestre e con attrezzatura scadente. Appena arrivati l'impressione è stata pessima: cattivo odore ma soprattutto peli di ogni tipo sui letti, nei bagni e pavimento disgustoso. Su 4 armadietti nella camerata 3 erano rotti. Per finire, grazie a 1 minuto esatto di ritardo al check out i gestori ci hanno letteralmente buttato fuori non permettendo ad uno di noi di lasciare il bagaglio.
    Italia, Maschio, 18-24
  • 3.1


    01 set 2018
    L'esperienza in questo ostello è stata a dir poco PESSIMA. Le camerate erano molto sporche, non corrispondono alla divisione presentata sul sito, ed inoltre si trovano in due edifici differenti rispetto alla hall. Personale maleducato, arrogante e non sa affatto interagire con i clienti. Prelevano i soldi dalla tua carta ancor prima del tuo arrivo, nonostante il check in non sia ancora avvenuto. Consiglio di rivalutare la vostra scelta nel caso voleste soggiornare in questa struttura.
    Italia, Gruppo misto, 18-24
  • 2.6


    16 nov 2018
    Non ci sono parole per descrivere questo ostello. Completamente diverso dalle foto, sporco e decadente. C'è cattivo odore ovunque e i pavimenti scricchiolano da morire, rendendo l'ambiente ancora più tetro. Ad ogni passo lì dentro avevo paura di prendere qualche malattia. Anche le coperte e le lenzuola, imbustate e apparentemente pulite, erano lerce. Sconsigliatissimo, evitatelo come la peste!
    Italia, Femmina, 18-24
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  • Accesso a Internet gratuito
  • Lenzuola incluse
  • Mappe di citta'gratuite
  • WiFi gratis
  • Armadietti a chiave
  • Asciugacapelli
  • Asciugamani non inclusi
  • Colazione non inclusa
  • Doccie calde
  • Accesso a Internet
  • Asciugamani a noleggio
  • Check - in/out veloce
  • Deposito bagagli
  • Reception (orari limitati)
  • Tours/Travel desk
  • WiFi