Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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É necessario accettare i termini e condizioni per confermare la prenotazione.

Cocoon Inn

Prenota con piú di 7 giorni di anticipo per utilizzare la cancellazione gratuita.
  • Posizione Perfetta
  • Staff Superbo
  • Pulizia Fantastica
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Descrizione della struttura

Cocoon Inn is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. Visualizza regole della struttura

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Recensioni e punteggi

  • Rapporto qualità-prezzo 9.4

  • Sicurezza 9.6

  • Posizione 9.7

  • Personale 9.2

  • Atmosfera 8.6

  • Pulizia 9.2

  • Servizi 9.1

Ultime recensioni

  • 10.0


    12 feb 2019
    One of ththe Best Hostel i’ ve ever been so far in Vietnam. Rooms clean and modern, Personal very helpful and smiley, the tour guide Nhi is a smiley motivated person that will drive you for a tour through the city! Awasome!
    Italia, Maschio, 25-30
  • 10.0


    16 mag 2018
    The best hostel I’ve ever stayed in Asia!!!! Everyone so helpful: from the reception to the bartender to housekeepers!!! Wonderful rooms and common areas. A truly unique experience! You will feel like in a boutique hotel. Thank you
    Italia, Maschio, 25-30
  • 10.0


    11 nov 2017
    Probably the best hostel I've ever been! Electronic locker, curtains around the bed,! Good plate to meet people but not too party hostel!
    Svizzera, Maschio, 25-30
  • 9.7


    11 gen 2018
    Ottimo ostello! Personale gentilissimo! Posizione in pieno centro old city! Consigliato!
    Italia, Maschio, 25-30
  • 9.1


    12 ago 2019
    Ottima posizione, staff gentile e disponibile,letti morbidi e puliti.
    Italia, Femmina, 25-30
  • 9.1


    24 ago 2018
    one of the best hostels I've ever stayed in! fantastic staff, spacious and clean rooms. if you travel alone or with someone this place is perfect for meet people! absolutely recommended
    Italia, Femmina, 18-24
  • 9.1


    23 nov 2017
    Nice hostel, but it does not have the context for people to get to know each other much.
    Italia, Maschio, 18-24
  • 8.9


    29 apr 2018
    The hostel is in a strategic position in the Old Quarter and it's really clean. It's not a party hostel but you can meet a lot of people in the bar area in which is served a really good breakfast. The organisation is good and the staff is polite. The prices of the tours offered are not so much competitive and I didn't appreciate that one of the staff didn't want to give me information without trying to sell me their tours. But it was only an episode. I really recommend it.
    Italia, Maschio, 31-40
  • 8.9


    24 mar 2018
    Nice hostel, very clean and tidy. The dormroom with windows on the street are too noisy. Bring ear plugs if you need to sleep
    Italia, Maschio, 25-30
  • 7.4

    Molto bene

    01 mar 2019
    Il prezzo è forse un pò troppo alto pee quello che ricevI. È un ostello di qualità media, ma lo staff è veramente cordiale e sempre a disposizione per qualsiasi cosa. Abbiamo partecipto ad un tour gratuito con Nhi, che è stata una tourguide veramente brava e impegnata! ritornerei in questo ostello, ma magari prima cercherei un‘opzione più conveniente.
    Italia, Gruppo di sole donne, 25-30
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  • Accesso a Internet gratuito
  • Asciugamani inclusi
  • colazione gratuita‎
  • Lenzuola incluse
  • Mappe di citta'gratuite
  • tour gratuito della città
  • WiFi gratis
  • Accesso con chiave elettronica
  • Aria condizionata
  • Armadietti a chiave
  • Ascensore
  • Asciugacapelli
  • Cassetta di sicurezza
  • Doccie calde
  • Lampada da lettura
  • Scambio di libri
  • spazi comuni a disposizione
  • Terrazza fuori
  • TV via cavo
  • Ventilatore da soffitto
  • Accesso a Internet
  • Asciugamani a noleggio
  • Check - in/out veloce
  • Deposito bagagli
  • Laundry Facilities
  • Reception 24 ore su 24
  • Servizio di pulizia
  • Sicurezza 24 ore su 24
  • Tardo check-out
  • Tours/Travel desk
  • Trasferimento dall'aeroporto
Alimenti e bevande
  • Bar
  • Bollitore per tè/caffè
  • caffè
  • Mini supermarket
  • Pasti disponibili
  • Ristorante
  • Giochi da tavolo
  • WiFi