Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Per favore clicchi nella casella per mostrare di aver letto e capito i termini e condizioni.
É necessario accettare i termini e condizioni per confermare la prenotazione.
Prenota con piú di 7 giorni di anticipo per utilizzare la cancellazione gratuita.
  • Posizione Eccellente
  • Staff Superbo
  • Pulizia Eccellente
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Descrizione della struttura

Welcome to Queen Hostel! We're a brand new hostel located in the heart of Milan. Our goal is to make you feel like at home, giving you the opportunity to have a good sleep, providing great social atmosphere and all the amenities that you need to have your coziest hostel experience.

Queen Hostel is located in the heart of Milan, close to the city’s main attractions. You can reach the famous Duomo on a 15 minutes walk or 5 minutes bike ride. Around the hostel you are going to experience the local's life in a strategic position to visit all the interesting points of the city. You'll stay at a historical Milanese building next to various shops, supermarkets, bakeries, coffee shops, banks, bars and restaurants. Tram and bus stops are less than one block far from the hostel.

At Queen Hostel you can choose from female or mixed dorms which feature bunk beds, huge lockers, new and comfortable mattresses, new bed linen, individual reading lamp and much more. Our rooms are spacious, airy and clean. We also have private apartments available, which are ideal for small groups (up to 8 people) and families.

Queen Hostel's Policies & Conditions:

Check in from 14:00 to 00:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit cards, debit cards. (This property may pre-authorise your card before arrival).
Taxes not included - occupancy tax 2.00 EUR per person per night (For people that are more than 30 years old).

Cancellation policy: 48 hours before arrival.

Breakfast included.


No curfew.
Child friendly.
Non smoking.
Reception available 24 hours. Visualizza regole della struttura

Verifica disponibilità

Recensioni e punteggi

  • Rapporto qualità-prezzo 8.8

  • Sicurezza 9.1

  • Posizione 8.5

  • Personale 9.3

  • Atmosfera 9.4

  • Pulizia 8.6

  • Servizi 8.9

Ultime recensioni

  • 9.7


    18 mar 2019
    Everything was awesome, the reception, the staff, the place, a little bit expensive the area but doesn't matter with the hostel. Hope to be back soon. Best regards for the staff.
    Argentina, Maschio, 25-30
  • 9.4


    08 mag 2019
    Personale disponibile e cordiale. L’atmosfera è la tipica di un ostello giovane e festaiolo. Le camera sono lontane dai luoghi in comune per cui la musica e le grida non infastidiscono. Colazione semplice ma abbondante (toast, prosciutto, formaggio, fette biscottate, burro, marmellata, “Nutella”, biscotti, caffè, latte, succo). Le camere sono pulite e spaziose. Unica pecca non ti danno in dotazione gratuita il lucchetto: portatevelo! Consiglio vivamente!
    Italia, Femmina, 18-24
  • 9.4


    16 mar 2019
    I really enjoyed my staying at Queen Hostel — to be honest, one of the best hostels I have ever been! The thing I enjoyed most was the atmosphere and the staff was amazing — among their affability, they helped creating touch points within solo travelers like me, making it easier to get in touch with other guests. When I will be back in Milan, I am pretty sure to choose again Queen Hostel!
    Italia, Femmina, 25-30
  • 9.4


    28 feb 2019
    The personal is kind and composed of nice people,the beds are comfortable and the free breakfast was great P.S If you want they give a welcome drink
    Italia, Maschio, 18-24
  • 8.6


    18 set 2019
    The environment is really cool but the bead are uncomfortable
    Messico, Maschio, 25-30
  • 8.3


    08 ott 2019
    Atmosfera giovanile ed internazionale. Personale disponibile e accogliente
    Italia, Maschio, 41+
  • 8.3


    24 set 2019
    Good Hostel. Clean and friendly. Good atmosphere. Nice activities organised in the evenings, like cooking courses etc. Close to the city centre and the underground stop Crocetta.
    Italia, Femmina, 41+
  • 7.7

    Molto bene

    16 apr 2019
    personale accogliente e sorridente e buon servizio happy hour. ambiente cordiale e sereno
    Italia, Maschio, 41+
  • 7.4

    Molto bene

    23 giu 2019
    Ostello molto carino e personale gentile. Unico neo: le camere sono climatizzate a 22 gradi durante la notte. Personalmente ho avuto freddo e avrei preso volentieri una coperta in più ma non ce l'avevano. Hanno alzato la temperatura a 25 ma solo per qualche ora.
    Italia, Femmina, 25-30
  • 4.9


    07 mag 2019
    Seconda volta che vado accoglienza sempre fredda specialmente il ragazzo brasiliano che c'e' la mattina capelli corti tatuaggio sul braccio destro a tutti hanno offerto il drink di benvenuto tranne che a me anche la prima volta Arrivato prima 12:30 sono stato registrato per ultimo alle 15:30 mentre loro stavano al bar a mangiare la pizza a ridere assurdo Nessuno parla italiano incredibile siamo nella nostra bella Italia La prima volta che faccii una recensione Saluti
    Italia, Maschio, 31-40
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  • Accesso a Internet gratuito
  • Asciugamani inclusi
  • colazione gratuita‎
  • Lenzuola incluse
  • Mappe di citta'gratuite
  • tour gratuito della città
  • WiFi gratis
  • Accesso con chiave elettronica
  • Aria condizionata
  • Armadietti a chiave
  • Asciugacapelli
  • Asciugatrice
  • Cassetta di sicurezza
  • Cucina
  • Doccie calde
  • Ferro ed asse da stiro
  • Fornello
  • Freezer
  • Lampada da lettura
  • Lavatrice
  • Microonde
  • Parcheggio
  • Parcheggio biciclette
  • Scambio di libri
  • spazi comuni a disposizione
  • Utensili da cucina
  • Ventilatore da soffitto
  • Accesso a Internet
  • Deposito bagagli
  • Laundry Facilities
  • Noleggio Biciclette
  • Reception 24 ore su 24
  • Servizio di pulizia
  • Servizio fax
  • Sicurezza 24 ore su 24
  • Tardo check-out
  • Tours/Travel desk
Alimenti e bevande
  • Bar
  • Bollitore per tè/caffè
  • caffè
  • Pasti disponibili
  • Bigliardo
  • DVD's
  • Foosball
  • Giochi da tavolo
  • Salagiochi
  • WiFi