Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date without charge.
1. A charge equal to 10% of the total booking value will be charged for any amendments made with less the 4 weeks prior to arrival.
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without agreement.
4. Cancellations of a confirmed booking will be subjected to a 10% administration charge, which will be deducted from the amount paid.
5. Cancellations where less than 4 weeks notice is given, the total booking amount will be chargeable. By giving us your credit card details you are authorising us to use this as security for your reservation and your accommodation. Any unpaid cancellation charges will be charged to your debit/credit card.
6. Cancellations are required to be in writing, either in the form of a letter, fax or email. No cancellation can be made by telephone.
7. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

At Safestay we take great care to allocate beds in a way we think will be best for each group booking. Please note that when making your group booking online, there may be occasions when it might not be possible to allocate all guests in the same room. If you want to guarantee that your party will be staying in the same rooms/dorms, please contact us by phone on +(44) 207 703 8000 or by email at with the booking reference and we will be able to inform you if this is the case, subject to availability

Group Bookings Terms & Conditions

1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require that some form of valid photo identification upon check in, preferably a valid passport, I.D. card or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before 10am. After this time groups may make use of the luggage storage facilities but all possessions must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A 250.00 security deposit is required at check-in for any damages/vandalism caused to the hostel. This deposit will be returned on the day of your departure if no damage is detected. You can leave the deposit by cash or debit/credit card. Cards will be pre-authorized on check in for the full amount. If your deposit is being secured for with a third party credit card we will require written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of 5.00 GBP per card being deducted from your security deposit.

Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from checking-in to the property.
1. 10% of the total booking value will be required as a deposit to confirm your booking. Bookings will not be confirmed unless the 10% deposit is received at the time of making the booking. Payments can be made either by Visa, MasterCard, Switch, and Debit Card or in some cases cheque, Bank Transfer or cash. If your booking is being paid for with a third party credit card we will require written authorisation to be provided by the card-holder.
2. Bank transfers must be accompanied by the banks proof of payment.
3. We do not accept Laser Cards or American Express.
4. The remaining balance must be paid at least 4 weeks before your arrival date. This is to include all extras and fees.
5. All payments must be made in Pound Sterling.
6. Payments shall be made in such format as agreed with you when we confirm the booking.
7. All fees incurred by the payee due to the method of payment, (i.e. bank transfer fees issued by the sending or receiving bank), are to be paid by the group. Safestay Ltd is not responsible for these fees.
8. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services provided to you by us. We will however inform you in writing prior to any such action.

Group Leaders are responsible for the behaviour of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups upon arrival. The group leaders must ensure that all members of their group behave in an acceptable manor.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group, including accidental or incidental damages. Damages will be deducted from the security deposit paid, and remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage to our property, your booking may be terminated without notice and you may be asked to leave our hostel premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.
4. Smoking is not permitted anywhere within the Safestay premises. Any group member found smoking within the building will be charged a fee of 250.00 in order to cover the extensive cost of restoring the room to a smoke-free condition. Further failure to comply will result in the group being asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided in our garden and outside the building.

1. Guests are asked to use the secure lockers provided in each room, the safety deposit boxes at reception or the luggage store.
2. It is the guest's responsibility to ensure that their personal belongings are secure at all times.
3. Safestay accepts no liability for the loss, theft or damage to property however sustained or caused.
4. Guests will be expected to reimburse Safestay for any damages caused by inappropriate behaviour during their stay at any of the Safestay's.

Safestay shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: or by writing to us at Safestay, John Smith House, London, SE17 1JL.

Any oversights or errors in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

All bookings are subject to availability and Safestay reserves the right to decline any booking at its discretion.

Additional Info:

Groups bookings are defined as groups of 10 people or more. Group Bookings should be made directly through the Groups Department, however, if you are making a group booking online, please ensure that you book the whole room(s) for sole use of your group. Where insufficient beds have been booked, i.e. 12 beds booked in a 14 bed Mixed Dorm), the booking will be amended by Safestay to ensure that all rooms/beds are for the groups sole use only. All additional charges will be confirmed to prior to arrival and must be settled before the group checks-in.
Before confirming your booking you should read through the group FAQ’s and understand the terms and conditions. Your contract is with Safestay and not the OTA (Online Travel Agent) if you choose to use their services.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Per favore clicchi nella casella per mostrare di aver letto e capito i termini e condizioni.
É necessario accettare i termini e condizioni per confermare la prenotazione.

Safestay London Elephant & Castle

Prenota con piú di 7 giorni di anticipo per utilizzare la cancellazione gratuita.
  • Posizione Eccellente
  • Staff Meraviglioso
  • Pulizia Ottima
Vedi tutte le recensioni
Amiamo quest’ostello!

Ha la nostra approvazione in quanto la struttura riceve costantemente recensioni alte dagli ospiti.

Hostelworld dice

Safestay at Elephant and Castle si trova nel sud di Londra, a soli cinque minuti dalle fermate della metropolitana Elephant e Castle, rendendolo vicino alle fermate di London Bridge, Leicester Square e Piccadilly Circus. Questo elegante ostello in stile boutique è molto pulito e offre la prima colazione gratuita e camere con deposito bagagli interno. Gli ospiti di Hostelworld lo hanno paragonato favorevolmente ad un hotel.
Ci piacciono le tende per privacy sui loro letti, che creano un senso di spazio personale,
anche in un dormitorio affollato.

Descrizione della struttura

Safestay at Elephant & Castle è l\'ideale se siete alla ricerca di alloggi economici a Londra, sia che stiate visitando le attrazioni turistiche di questa splendida città o viaggiando con la vostra famiglia. Siamo vicini a tutte le grandi attrazioni turistiche di Londra, quindi se siete in città, basta chiedere al nostro staff che sarà lieto di aiutarvi a pianificare la vostra visita e vi darà i migliori consigli su ciò che sta accadendo a Londra durante il vostro soggiorno.

Il nostro bellissimo edificio georgiano del 18 ° secolo si trova a sud del Tamigi, con tanti bar alla moda, musei e caffè ad un tiro di schioppo. E \' sicuro, elegante, confortevole e bizzarro, con un giardino riscaldato e illuminato per il vostro relax.

Quindi, se siete per alloggi economici a Londra, sia che portiate un gruppo di studenti a visitare i monumenti o semplicemente vogliate qualcosa di diverso dalle solite opzioni di Londra, perché non venite a provare il nostro fantastico ostello ? Visualizza regole della struttura

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Recensioni e punteggi

  • Rapporto qualità-prezzo 8.0

  • Sicurezza 8.5

  • Posizione 8.1

  • Personale 8.2

  • Atmosfera 7.4

  • Pulizia 7.9

  • Servizi 7.5

Ultime recensioni

  • 10.0


    18 apr 2019
    It was a nice accomodation
    Italia, Coppia, 18-24
  • 10.0


    02 feb 2019
    Ottimo, consiglio vivamente questo ostello (di lusso). Pulizia e posizione eccezionale. Ci tornerò.
    Italia, Gruppo misto, 25-30
  • 10.0


    19 ott 2018
    Posto perfetto, vicino al centro(basta prendere la metro marrone e a 3 fermate si è al centro di Londra) bagni puliti, stanze belle e pulite(abbiamo preso la camera da 6) personale molto gentile, se dovessi tornare a Londra per certo alloggerò di nuovo qui.
    Italia, Maschio, 18-24
  • 10.0


    29 ago 2018
    Great location and great staff. Very nice hostel and very clean. I highly recommend it.
    Italia, Femmina, 31-40
  • 9.7


    05 ott 2018
    prima volta in un ostello, ottima accoglienza con persone gentili e disponibili alla reception. camera pulita e ben tenuta. Eravamo in sei ed abbiamo prenotato una stanza con bagno tutta per noi. ottima la colazione al mattino per 5£ a buffet libero e molto gentili le ragazze che assistono. Posizione comoda con bus n 12 che ferma proprio di fronte e collega in 10 minuti con il centro di londra. ottimo il rapporto qualità prezzo.
    Italia, Maschio, 41+
  • 8.9


    02 gen 2019
    Mi sono trovato benissimo metro a 5 min e vai dove vuoi!!!! Consigliato!!!
    Italia, Maschio, 31-40
  • 8.6


    14 nov 2019
    Great stay!!!
    Italia, Gruppo di soli uomini, 18-24
  • 8.3


    02 ott 2019
    I was travelling alone for the first time and I felt safe and welcome. Location is excellent! The place is nice and clean. When I checked in I had to wait 20 mins because of the changing shift. It was okay, but the girl at the reception was a bit rude, telling me to wait. Also I had to change my room after one night because a big group was coming. Not a big problem though. Otherwise everything was ok! Will be back for sure!
    Italia, Femmina, 18-24
  • 5.7


    22 feb 2019
    The place was clean and well-furnished but every facility I needed (hand soap, towels, hairdryer..) were extra priced. Moreover, there was nothing where to hang coats or clothes in general and I had to leave all my staff on the ground. I think they must put more attentions on details.
    Italia, Femmina, 25-30
  • 4.3


    06 nov 2019
    1- c'è un armadio per le cose personali, ma è aperto, e se vuoi il lucchetto lo paghi a parte; 2- non c'è nessun tipo di sapone, se lo vuoi lo paghi a parte; 3- nessun asciugamano inclusa, dopo la doccia devi girare con le ciabatte bagnate per la camera creando disagio agli altri; 3- in camera non ci sono sedie ne tavoli; 4- se dormi nel letto di sopra devi comprarti una proluga perchè le prese elettriche sono troppo distanti;5- no phon per i capell. SCOMODITA'.Pulizia, posizione e privacy buoni
    Italia, Maschio, 31-40
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  • Lenzuola incluse
  • Mappe di citta'gratuite
  • WiFi gratis
  • Accesso con chiave elettronica
  • Adattatori
  • Armadietti a chiave
  • Ascensore
  • Asciugamani non inclusi
  • Cassetta di sicurezza
  • Doccie calde
  • Ferro ed asse da stiro
  • Lampada da lettura
  • Lavatrice
  • Lettini disponibili
  • Si affittano asciugacapelli
  • spazi comuni a disposizione
  • Tabellone offerte di lavoro
  • Accesso a Internet
  • Deposito bagagli
  • Laundry Facilities
  • Reception 24 ore su 24
  • Servizio di pulizia
  • Servizio fax
  • Sicurezza 24 ore su 24
Alimenti e bevande
  • Bar
  • caffè
  • Distributori
  • Bigliardo
  • Salagiochi
  • WiFi



  • 2015

    Ostello Extra Large Mondiale

Safestay London Elephant & Castle dice

Safestay at Elephant and Castle si trova nel sud di Londra, a soli cinque minuti dalle fermate della metropolitana Elephant e Castle, rendendolo vicino alle fermate di London Bridge, Leicester Square e Piccadilly Circus. Questo elegante ostello in stile boutique è molto pulito e offre la prima colazione gratuita e camere con deposito bagagli interno. Gli ospiti di Hostelworld lo hanno paragonato favorevolmente ad un hotel.
Ci piacciono le tende per privacy sui loro letti, che creano un senso di spazio personale,
anche in un dormitorio affollato.