Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

AMENDMENTS & CANCELLATIONS
Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date without charge.
1. A charge equal to 10% of the total booking value will be charged for any amendments made with less the 4 weeks prior to arrival.
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without agreement.
4. Cancellations of a confirmed booking will be subjected to a 10% administration charge, which will be deducted from the amount paid.
5. Cancellations where less than 4 weeks notice is given, the total booking amount will be chargeable. By giving us your credit card details you are authorising us to use this as security for your reservation and your accommodation. Any unpaid cancellation charges will be charged to your debit/credit card.
6. Cancellations are required to be in writing, either in the form of a letter, fax or email. No cancellation can be made by telephone.
7. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

At Safestay we take great care to allocate beds in a way we think will be best for each group booking. Please note that when making your group booking online, there may be occasions when it might not be possible to allocate all guests in the same room. If you want to guarantee that your party will be staying in the same rooms/dorms, please contact us by phone on +(44) 207 703 8000 or by email at groups@safestay.co.uk with the booking reference and we will be able to inform you if this is the case, subject to availability

Group Bookings Terms & Conditions

GENERAL
1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require that some form of valid photo identification upon check in, preferably a valid passport, I.D. card or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before 10am. After this time groups may make use of the luggage storage facilities but all possessions must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A 250.00 security deposit is required at check-in for any damages/vandalism caused to the hostel. This deposit will be returned on the day of your departure if no damage is detected. You can leave the deposit by cash or debit/credit card. Cards will be pre-authorised on check in for the full amount. If your deposit is being secured for with a third party credit card we will require written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of 5.00 GBP per card being deducted from your security deposit.

PAYMENT POLICY
Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from checking-in to the property.
1. 10% of the total booking value will be required as a deposit to confirm your booking. Bookings will not be confirmed unless the 10% deposit is received at the time of making the booking. Payments can be made either by Visa, MasterCard, Switch, and Debit Card or in some cases cheque, Bank Transfer or cash. If your booking is being paid for with a third party credit card we will require written authorisation to be provided by the card-holder.
2. Bank transfers must be accompanied by the banks proof of payment.
3. We do not accept Laser Cards or American Express.
4. The remaining balance must be paid at least 4 weeks before your arrival date. This is to include all extras and fees.
5. All payments must be made in Pound Sterling.
6. Payments shall be made in such format as agreed with you when we confirm the booking.
7. All fees incurred by the payee due to the method of payment, (i.e. bank transfer fees issued by the sending or receiving bank), are to be paid by the group. Safestay Ltd is not responsible for these fees.
8. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services provided to you by us. We will however inform you in writing prior to any such action.

GROUP BEHAVIOUR
Group Leaders are responsible for the behaviour of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups upon arrival. The group leaders must ensure that all members of their group behave in an acceptable manor.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group, including accidental or incidental damages. Damages will be deducted from the security deposit paid, and remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage to our property, your booking may be terminated without notice and you may be asked to leave our hostel premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.
4. Smoking is not permitted anywhere within the Safestay premises. Any group member found smoking within the building will be charged a fee of 250.00 in order to cover the extensive cost of restoring the room to a smoke-free condition. Further failure to comply will result in the group being asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided in our garden and outside the building.

PERSONAL PROPERTY
1. Guests are asked to use the secure lockers provided in each room, the safety deposit boxes at reception or the luggage store.
2. It is the guest's responsibility to ensure that their personal belongings are secure at all times.
3. Safestay accepts no liability for the loss, theft or damage to property however sustained or caused.
4. Guests will be expected to reimburse Safestay for any damages caused by inappropriate behaviour during their stay at any of the Safestay's.

INFORMATION PRIVACY
Safestay shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: reception@safestay.co.uk or by writing to us at Safestay, John Smith House, London, SE17 1JL.

OVERSIGHTS & ERRORS
Any oversights or errors in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

DISCRECTION
All bookings are subject to availability and Safestay reserves the right to decline any booking at its discretion.

Additional Info:

Groups bookings are defined as groups of 10 people or more. Group Bookings should be made directly through the Groups Department, however, if you are making a group booking online, please ensure that you book the whole room(s) for sole use of your group. Where insufficient beds have been booked, i.e. 12 beds booked in a 14 bed Mixed Dorm), the booking will be amended by Safestay to ensure that all rooms/beds are for the groups sole use only. All additional charges will be confirmed to prior to arrival and must be settled before the group checks-in.
Before confirming your booking you should read through the group FAQ’s and understand the terms and conditions. Your contract is with Safestay and not the OTA (Online Travel Agent) if you choose to use their services.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Per favore clicchi nella casella per mostrare di aver letto e capito i termini e condizioni.
É necessario accettare i termini e condizioni per confermare la prenotazione.
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Safestay London Kensington Holland Park

Prenota con piú di 7 giorni di anticipo per utilizzare la cancellazione gratuita.
7.8

Molto bene

1034 Commenti
  • Posizione Eccellente
  • Staff Brillante
  • Pulizia Ottima
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Descrizione della struttura

Safestay Holland Park

Safestay Holland Park is ideally located in the heart of London, nestled within one of the capital's most prestigious parks. This stunning hostel consists of 3 buildings, including the East Wing of the park's original Jacobean building and surrounds our private courtyard garden.

The property has been fully refurbished to the high standards for which Safestay is renowned.

The Grade 1 listed building is located on the edge of London's famous Holland Park(search for Holland walk and duchess of Bedford Walk on your maps) and will provide Safestay guests with the opportunity to stay in the heart of one of the capital's desirable neighbourhoods. The property dates back to 1605 along with a 1950's extension and is situated in a huge garden within the middle of one of London's most beautiful parks.

Historic, Jacobean splendor, in a great city location. Who says you can’t have it all? This mansion in the middle of Holland Park was visited by Sir Walter Scott, Lord Byron and Dickens. Today it offers large, comfortable rooms to you.

Three different houses with a range of standard & ensuite rooms as well as family rooms & private rooms for everyone!
Pool room, breakfast room & bar as well as garden, roof terrace & the whole Park itself with its famous beautiful woodland trails, manicured lawns, the Kyoto Japanese Garden with its resident Coi, and a fantastic ice cream stand in the middle.
Opened in 1952, Holland Park used to be a private estate belonging to the Earl of Holland. During the 19th century the Holland House attracted high profile visitors from various walks of life, from the politician, Lord Palmerston, to the poet, Lord Byron.

Safestay Holland Park has excellent transport links and is within easy reach of The Natural History Museum, Holland Park Avenue, Notting Hill Gate, Portobello Market, Harrods, The Science Museum, Hyde Park, Westfield Shopping Centre and Kensington Palace Gardens.

Dormitory style and range in size from 2 beds upwards. They offer mixed accommodation. Clean fresh sheets included in the price. Lockers available in rooms. Towel hire available at £2 per towel with an additional £5 refundable deposit.

Safestay Holland Park's Policies & Conditions:

Cancellation policy: 24 hours before arrival.
Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.

Check in from 14:00 to 23:00.
Check out before 10:00.

Taxes included.
Breakfast not included - 6.00 GBP per person per day.

General:
24-hour Reception.
No curfew.

Bookings cannot be accepted from any person age 16 years or under, unless they are accompanied by an adult (over 18) who is staying in the same dorm/room. Families with children aged 16 years and under are welcome, however they must book and pay for all beds in order to make the room private (i.e. in the case of 4 bedded dorms or larger).

Alternatively we have 2 Bedded and 3 Bedded Private rooms available, subject to availability.

Look out for the Peacocks!
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Recensioni e punteggi

  • Rapporto qualità-prezzo 7.8

  • Sicurezza 8.0

  • Posizione 8.5

  • Personale 7.7

  • Atmosfera 7.4

  • Pulizia 7.8

  • Servizi 7.2


Ultime recensioni

  • 10.0

    Superbo

    02 ago 2018
    Very very good accomodation. Nice people, clean, good price, good position....the best place where to stay in London
    Italia, Gruppo misto, 31-40
  • 10.0

    Superbo

    25 nov 2017
    Ottimo ostello ben posizionato ottima accoglienza con bagni sempre puliti...
    Italia, Maschio, 31-40
  • 9.1

    Superbo

    28 feb 2019
    I really enhy
    Italia, Femmina, 41+
  • 8.6

    Favoloso

    12 mag 2017
    Stanze pulite, personale cordiale, ottima posizione, vicino alla metro e in mezzo alla natura
    Italia, Maschio, 18-24
  • 8.3

    Favoloso

    30 lug 2019
    Meravigliosa posizione, meravigliosa condivisione, Nicola e le ragazze bravissime alla reception, meglio una camera da 6 che una camera da 10. Pulizia potrebbe essere più curata quantomeno nelle parti comuni. Consiglio vivamente.
    Italia, Femmina, 41+
  • 8.3

    Favoloso

    20 ott 2017
    Struttura recente e molto accogliente, personale gentile e disponibile. Posizione buona, la zona è molto carina, circa un'ora a piedi dal centro, ma facilmente raggiungibile con i mezzi (la stazione della metro più vicina dista circa 10 minuti, come anche la fermata dell'autobus). Unica pecca i bagni unisex (la cui pulizia era comunque buona). Assolutamente consigliato!
    Italia, Femmina, 18-24
  • 7.4

    Molto bene

    02 dic 2017
    La struttura è senz'altro gradevole a primo impatto e ci sono molti spazi in comune . Anche l'arredamento è molto curato e sembra abbiano pensato davvero a tutto ma il problema è L'atmosfera che sir espira al suo interno è davvero strana, pesante , sospettosa.. nell'area in comune dove c'è il bar spesso ci sono personaggi ambigui che ti guardano in modo strano. E non parlo solo di una volta. anche omosessuali che ti guardano in modo strano. anche nel dormitorio. Spesso gente ubriaca o strafatt
    Italia, Maschio, 25-30
  • 6.3

    Buono 

    02 ott 2017
    Under the new management the Hostel lost his cosy atmosphere and became a place cold and aseptic. However the location is ideal.
    Italia, Gruppo misto, 41+
  • 2.3

    Valutazione

    12 giu 2018
    Don't go there! Avoid it! The worst word will be ever enough to describe it and the all the rubbish rude ridiculous dodgy uncivilized without no good manners at all ignorant immature idiot impolite incompetent staff starting from the "manager" which he doesn't haven't got any clue how to manage that hostel I saw the staff messing around with the people's bookings and the assignment of the bed's number This hostel is like a painted shell but inside is rotten!
    Italia, Femmina, 41+
  • 2.0

    Valutazione

    12 giu 2018
    Locale non pulito Personale scorbutico e poco collaborativo Se facevi una qualsiasi domani non erano mai in grado di darti una risposta Il prezzo per i servizi che offre è troppo alto Nella prenotazione avevo inserito la colazione inclusa loro al mio arrivo volevo altri soldi per includere la colazione Disgusto Non Ci tornerò mai più!
    Italia, Femmina, 18-24
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Servizi

Gratis
  • Lenzuola incluse
  • WiFi gratis
Generale
  • Accesso con chiave elettronica
  • Armadietti a chiave
  • Asciugamani non inclusi
  • Cassetta di sicurezza
  • Colazione non inclusa
  • Doccie calde
  • Lampada da lettura
  • Si affittano asciugacapelli
  • Tabellone offerte di lavoro
  • Terrazza fuori
Servizi
  • Asciugamani a noleggio
  • Deposito bagagli
  • Laundry Facilities
  • Reception 24 ore su 24
  • Servizio di pulizia
  • Sicurezza 24 ore su 24
Alimenti e bevande
  • Bar
  • caffè
  • Distributori
Intrattenimento
  • Bigliardo
  • Salagiochi
  • WiFi


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