Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
4. All changes shall be subject to the availability of a suitable alternative.


All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions


1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).


Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
be charged. This charge is issued as a processing fee by our credit bank and applies to all card transactions.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.


Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.


We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Per favore clicchi nella casella per mostrare di aver letto e capito i termini e condizioni.
É necessario accettare i termini e condizioni per confermare la prenotazione.

Smart Russell Square Hostel

Prenota con piú di 7 giorni di anticipo per utilizzare la cancellazione gratuita.
  • Posizione Eccellente
  • Staff Disponibile
Vedi tutte le recensioni

Descrizione della struttura

Localizzato nel cuore di Londra, da cui si puo’ raggiungere camminando il British Museum e le piu’ importanti aree di shopping d’Europa come Oxford Street, l’ostello di Russell Square e’ la destinazione perfetta per viaggiatori che desiderano avere delle esperienze sulla fantastica Londra.
Ogni camera e’ chiusa da un Sistema di sicurezza elettronico cosi' come le cassette di sicurezza, presenti in ogni dormitorio.
I collegamenti con I trasporti pubblici sono molto semplici e siamo localizzati a pochi minuti a piedi dalla stazione di metro di Russell Square che vi collega con l’aeroporto di Heathrow e la stazione di King’s Cross St Pancreas per I treni Eurostar. Siamo molto ben collegati con quasi tutte le piu importanti stazioni della citta’. Molti sono I bus notturni che collegano l’ostello alla citta’.
Il check in puo’ essere effettuato dalle 12 di mattina del giorno d’arrivo. Per chi si presenti prima dell’ora indicata, l’ostello possiede un camera adibita a deposito bagagli in cui si possono lasciare I propri averi gratuitamente. Il check out e’ prima del 10 di mattina del giorno della partenza. Nel caso si facesse il check out in ritardo, l’ostello manterra’ I £10, pagati per la cauzione, come tassa aggiuntiva. La carta d’identita’ verra’ richiesta al momente del check in.
Deposito di sicurezza: E’ richiesta una cauzione di £10/per persona come costo aggiuntivo per la permanenza nell’ostello Il deposito sara’ addebitato nel caso di danni causati, oggetti persi o rubati, o nel caso si facesse il check out tardi. Se tutto andra’ bene, la cauzione sara’ rimborsata nel momento del check out.
Ci sono cassette di sicurezza in tutte le camere che costano £1.50 per giorno. Visualizza regole della struttura

Verifica disponibilità

Recensioni e punteggi

  • Rapporto qualità-prezzo 6.6

  • Sicurezza 7.1

  • Posizione 8.4

  • Personale 6.9

  • Atmosfera 5.7

  • Pulizia 5.9

  • Servizi 5.8

Ultime recensioni

  • 10.0


    25 nov 2017
    La mia esperienza è stata decisamente positiva , lo consiglio sia per l'ottima posizione che per la disponibilità e accoglienza del personale.... Per me è il rapporto qualità prezzo è OTTIMO .......
    Italia, Femmina, 41+
  • 9.1


    18 mag 2018
    c'ero già stata e ci ritornerò se dovrò ritornare a Londra
    Italia, Femmina, 41+
  • 8.9


    07 ott 2017
    very good position, clean and very cheap.
    Italia, Maschio, 41+
  • 8.6


    15 dic 2018
    We stay in a 4 bed room with toilette, it’s ok bur maybe a little small for 4 persons.. but good Hostel
    Italia, Maschio, 25-30
  • 8.3


    31 ott 2018
    It is a very Smart hostel! The position is good as it is central (just one stop from King's Cross on the Piccadilly line) and the subway station is less than 5 minutes walk; the hostel is pretty clean, functional, the atmosphere is good and the staff is very kind and helpful! If you don't have too many demands, it's a nice place to stay in!
    Italia, Femmina, 18-24
  • 8.0


    21 lug 2018
    Not bad, cleaning good, perfect position near the tube and the centre. Rooms really warm.
    Italia, Maschio, 25-30
  • 6.9


    14 mar 2018
    Toilets were always very dirty
    Italia, Maschio, 18-24
  • 6.0


    08 ago 2017
    La cucina è una manna dal cielo, specialmente a Londra dove si mangia male e si spende molto. Pulizia degli ambienti scadente, specialmente di bagni e camere. Posizione ideale per visitare Londra a piedi e con ogni mezzo pubblico. La colazione a 2£ è accettabile. Se volete passare poco tempo in ostello e molto in giro per la città è una buona scelta.
    Italia, Gruppo misto, 18-24
  • 5.4


    12 mag 2019
    Location perfetta. Tutto il resto no. Stanze piccole con letti a castello a tre piani. Bagni sporchi. Atmosfera un po' da sala di aspetto dell'autostazione. Non è malissimo per una notte, ma non ci resterei di più e mai più.
    Italia, Femmina, 25-30
  • 5.4


    25 nov 2018
    C’era un po’ di odore in camera, che tra l’altro era poco spaziosa. Molto caldo nei letti in alto. Bagni e docce un po’ piccole ma accettabili. La colazione è si gratuita ma non c’è molta offerta. La cosa positiva è la posizione ma anche questa relativamente poiché in una grande città come Londra si è comunque lontano da molte cose.
    Italia, Maschio, 18-24
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  • colazione gratuita‎
  • Lenzuola incluse
  • Mappe di citta'gratuite
  • WiFi gratis
  • Accesso con chiave elettronica
  • Adattatori
  • Armadietti a chiave
  • Asciugamani non inclusi
  • Cucina
  • Lavatrice
  • Microonde
  • Schede telefoniche
  • spazi comuni a disposizione
  • Asciugamani a noleggio
  • Cambio Valuta
  • Deposito bagagli
  • Laundry Facilities
  • Reception (orari limitati)
  • Reception 24 ore su 24
  • Servizio di pulizia
  • Sicurezza 24 ore su 24
  • Tardo check-out
  • Tours/Travel desk
Alimenti e bevande
  • Distributori
  • Salagiochi