Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Per favore clicchi nella casella per mostrare di aver letto e capito i termini e condizioni.
É necessario accettare i termini e condizioni per confermare la prenotazione.
Prenota con piú di 14 giorni di anticipo per utilizzare la cancellazione gratuita.
  • Posizione Perfetta
  • Staff Superbo
  • Pulizia Fantastica
Vedi tutte le recensioni

Descrizione della struttura

Don’t worry, you can now modify or cancel your booking completely free of charge.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking Visualizza regole della struttura

Verifica disponibilità

Recensioni e punteggi

  • Rapporto qualità-prezzo 9.7

  • Sicurezza 9.7

  • Posizione 10.0

  • Personale 9.8

  • Atmosfera 9.7

  • Pulizia 9.7

  • Servizi 9.6

Ultime recensioni

  • 10.0


    11 ago 2019
    Ostello bello, pulito e centralissimo! Staff numeroso e simpaticissimo, pronto ad intrattenerti in qualsiasi momento della giornata con la vasta scelta di attività proposte. La cena insieme ed i vari pub crawls li consiglio vivamente! Alla mia prossima visita a Madrid non esiterò a prenotare di nuovo presso di loro!
    Italia, Maschio, 25-30
  • 10.0


    20 mar 2019
    Best ever! I will come back to Madrid and stay in it as soon as I am allowed. Thank you to all the staff (Especially Angel, Yania, Hogo, Nicole)for making this stay amazing!
    Italia, Maschio, 41+
  • 10.0


    25 set 2017
    Fantastico davvero... Merita ogni centesimo! Ambiente favoloso camere ampie! Pulitissimo! Il personale è fantastico specialmente Marcus e Paolina. Ci tornerò sicuramente. (prima di fermarvi a cena chiedete cosa fanno perché magari potrebbe non piacervi)
    Italia, Gruppo di soli uomini, 18-24
  • 10.0


    29 ago 2017
    Sungate was amazing, great staff and facilities. They provide a ton of activities for solo travelers. Shout out to Marcos for all the crazy work he does during his night shifts to provide everything’s perfect when everyone wakes up in the morning and for his crazy delicious cake you will find everywhere around the common room! Tours with Camila at Toledo and Segovia are a must, and the check-in with Pauline was one of a kind with free ice tea and cake. Totally feels like home! Thanks!
    Italia, Maschio, 25-30
  • 9.7


    29 mar 2018
    Great place to stay for both a short gateaway and a longer stay. It was the funnier hostel experience I've had so far. Had a great time and the staff was just amazing!
    Italia, Femmina, 18-24
  • 9.7


    13 ago 2017
    The manager is amazing, he is going to solve all your problems. People are awesome and enjoyable.
    Italia, Maschio, 18-24
  • 9.4


    12 lug 2018
    Lovely place right in the city centre. I met some amazing people, had a lot of fun and truly felt at home. The staff always went the extra mile to help and make sure I was having a good time :) Would recommend to anyone!
    Italia, Femmina, 18-24
  • 9.1


    22 ago 2017
    A great hostel near to the centre of Madrid. The guys that works here are really friendly and give you advice to what to do in the city to really experience Madrid. Every evening they offer the dinner to all the host and they organize a lot of activities :)
    Italia, Maschio, 25-30
  • 8.9


    05 dic 2017
    Raccomando e ci torno quando sono a Madrid Personale stupendo gentili competenti Consejo a todos 😊 Buena posición personal muy agradable Christopher es 🔝 y Georges también
    Italia, Maschio, 31-40
Vedi tutte le recensioni


  • Accesso a Internet gratuito
  • Lenzuola incluse
  • Mappe di citta'gratuite
  • tour gratuito della città
  • WiFi gratis
  • Aria condizionata
  • Armadietti a chiave
  • Asciugacapelli
  • Asciugamani non inclusi
  • Colazione non inclusa
  • Cucina
  • Doccie calde
  • Ferro ed asse da stiro
  • Lampada da lettura
  • Microonde
  • Scambio di libri
  • spazi comuni a disposizione
  • TV via cavo
  • Accesso a Internet
  • Asciugamani a noleggio
  • Deposito bagagli
  • Laundry Facilities
  • Servizio di pulizia
  • Sicurezza 24 ore su 24
  • Tours/Travel desk
Alimenti e bevande
  • Bollitore per tè/caffè
  • WiFi


  • 2019

    2°, catena

  • 2019

    10°, ostello più piccolo al mondo

  • 2019

    2°, Piccola catena di ostelli

  • 2018

    1°, Migliore posizione

  • 2018

    1°, Vincitori per Paese Spain

  • 2018

    2°, Vincitori per Continente Europe

  • 2018

    1°, ostello più piccolo al mondo

  • 2016

    2°, Piccola catena di ostelli

  • 2016

    3°, Vincitori per Continente Europe

  • 2016

    3°, ostello più piccolo al mondo

  • 2015

    2°, Piccola catena di ostelli