Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Per favore clicchi nella casella per mostrare di aver letto e capito i termini e condizioni.
É necessario accettare i termini e condizioni per confermare la prenotazione.

The Passenger Hostel

Prenota con piú di 3 giorni di anticipo per utilizzare la cancellazione gratuita.
  • Posizione Perfetta
  • Staff Superbo
  • Pulizia Fantastica
Vedi tutte le recensioni

Descrizione della struttura

The Passenger Hostel is a high standard rebuilding project, with very comfortable and cozy rooms and well-equipped facilities. The staff is highly focused to make your trip into an unforgettable experience. We are proud to be a Green Key Awarded Hostel that adopted all the eco-friendly solutions in order to be efficient and respect the environment.

The Passenger Hostel is located at São Bento Train Station one of the most beautiful buildings of Porto, classified as World Heritage by UNESCO. Yes, we are part of the train station's magnificent building. We are nearby most of the landmarks of the city, at a walking distance, such as Aliados Avenue, Clérigos Tower, Douro riverside, and Galerias de Paris street. In addition, Santa Catarina shopping street is less than three minutes walking from our facilities.

The Passenger Hostel offers private and shared accommodation, a bar and free WiFi access. Dorm rooms feature a private locker for each guest, a curtain for more privacy, a bedside power socket and an individual light. All rooms have access to shared bathrooms with a shower and a hairdryer. Guests are welcome to use the shared kitchen, and the area is filled with great dining options. There is a washing machine and tumble dryer for guests use. Inside you can also find a Bar with a Lounge area where you can have a drink, listen to some music and relax.

The Passenger Hostel Policies and Conditions:

Cancellation policy:
- 48h before arrival for Standard rates.
- Non-refundable rates are charged 100% on the day of the booking and are not subject to reimbursement in case of cancellation.

Check-in from 15:00 to 24:00.
Check out before 11:30.

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.
City tax is charged in cash only, at arrival.
There is a Key deposit of 5â'¬ given in cash on arrival, that will be refunded when keys are returned.

Taxes included (except the city tax of 2â'¬ / person / night, charged on arrival in cash only for all rates)
Breakfast included.


We do not accept customers younger than 18 years of age without supervision.
Child friendly.
Non smoking. Visualizza regole della struttura

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Recensioni e punteggi

  • Rapporto qualità-prezzo 9.5

  • Sicurezza 9.7

  • Posizione 9.8

  • Personale 9.4

  • Atmosfera 9.1

  • Pulizia 9.8

  • Servizi 9.6

Ultime recensioni

  • 10.0


    13 set 2022
    Ottimo ostello in una posizione fantastica praticamente si esce sul binario del treno. Rumori non di treni ma dalla strada ma ovviamente Porto è strapiena di turisti. Bella veduta pure dalla finestra. Pulitissimo. Letti con tende x privacy. Per fortuna avevo il letto sotto perché sono castelli a tre piani. Armadietti sicuri e capienti con stanze enormi. Con i treni poi si va ovunque adatto per non perdere tempo. Colazione inclusa.
    Italia, Femmina, 41+
  • 10.0


    22 ago 2022
    Nothing to complain about this hostel that, by the way, was one of the best in which I have ever slept. The hostel is inside the train station hence in the city center, opened 24/7 and during my experience was always clean. Definitely worth it.
    Italia, Maschio, 25-30
  • 10.0


    15 apr 2022
    One of the best experiences ever. The place was amazing, the crew also.
    Italia, Femmina, 18-24
  • 10.0


    17 ago 2021
    Amazing hostel in a wonderful location! It's just some minutes away from most of the attractions in Porto. The staff was super helpful and the rooms and bathrooms are modern and always clean. Had a great time here and met some amazing people! It's just the perfect place for visiting Porto as a solo traveller!
    Italia, Femmina, 25-30
  • 10.0


    05 giu 2021
    I was travelling with my friend and we booked 3 nights at the beginning but we extended one more as the environment was so cool. A really happy place with amazing staff members. Shout out to Ricardo, Gio and all the other who made our stay really nice! See you soon ❤️
    Italia, Maschio, 25-30
  • 9.7


    06 lug 2022
    I stayed in The Passenger Hostel for 3 nights in a female dorm and I couldn't recommend it more! Perfect location, it's easy to reach every place you need in the city from the hostel and I also felt safe around the area. Nice activities, lovely atmosphere and very friendly people. A big plus are the spacious rooms - just a bit noisy because it's situated in a very central area; big lockers, clean toilets and showers. I will definetely come back to Porto and The Passenger Hostel!
    Italia, Femmina, 25-30
  • 9.7


    30 mag 2022
    Ottima posizione, essendo dentro a una stazione ferroviaria è molto facile visitare altri paesi fuori porto. Ostello nuovo e molto ben curato.
    Italia, Maschio, 25-30
  • 9.1


    04 gen 2022
    Un meraviglioso ostello dentro una stazione ferroviaria, purtroppo quasi vuoto quando sono andato causa inverno e pandemia. Buona colazione, ambienti eccellenti, bagni puliti e persino con la musica (!). Ottimo punto di partenza per viaggi in treno intorno a Porto.
    Italia, Maschio, 41+
  • 8.9


    19 gen 2020
    Ottimo ostello, ti accompagnano in camera e ti fanno vedere come funziona il tutto. Molto comoda la scelta del bracciale/chiave che puoi usare anche per chiudere l'armadio. Comodi i letti e non essendoci molle si creano rumori molesti. Il letto ha tutto il necessario, una lampada, presa per caricare e un piccolo ventilatore. Buona la colazione anche se essendo italiano avrei gradito più scelta sul dolce. Ottima qualità prezzo.
    Italia, Maschio, 25-30
  • 8.3


    13 lug 2022
    Tutto bellissimo, unica pecca la mancanza di aria condizionata/ventilatori durante L estate
    Italia, Maschio, 25-30
Vedi tutte le recensioni


  • Accesso a Internet gratuito
  • colazione gratuita‎
  • Lenzuola incluse
  • Mappe di citta'gratuite
  • WiFi gratis
  • Accesso con chiave elettronica
  • Armadietti a chiave
  • Ascensore
  • Asciugacapelli
  • Asciugatrice
  • camere/strutture per ospiti disabili
  • Cucina
  • Doccie calde
  • Ferro ed asse da stiro
  • Flexible NRR
  • Fornello
  • Freezer
  • Lampada da lettura
  • Lavastoviglie
  • Lavatrice
  • Lettini disponibili
  • Microonde
  • Scambio di libri
  • Segue la guida ai servizi igienici Covid-19
  • spazi comuni a disposizione
  • TV via cavo
  • Utensili da cucina
  • Ventilatore da soffitto
  • Accesso a Internet
  • Asciugamani a noleggio
  • Deposito bagagli
  • Laundry Facilities
  • Reception (orari limitati)
  • Reception 24 ore su 24
  • Servizio di pulizia
  • Trasferimento dall'aeroporto
Alimenti e bevande
  • Bar
  • Bollitore per tè/caffè
  • caffè
  • Distributori
  • Giochi da tavolo
  • WiFi


  • 2019

    9°, Ostello Medio Mondiale