The Black Sheep Backpackers

Black Sheep Backpackers offers guests a convenient place to stay in the heart of the stunning alpine resort. Our central location is one of the sunniest in town and offers 360 view of the stunning local mountain ranges including the famous Remarkables.

Located just a short stroll from town, Black Sheep has a lot to offer guests including: An awesome team of friendly staff, comfortable rooms, and exceptional facilities did we mention we have a spa pool? And a Sauna!
Bike Hire and Bike facilities, Unlimited WIFI, Ski and Luggage Storage use, Travel Desk for your Activity bookings all for FREE!

Guest will also have access to a fully equipped kitchen and laundry, plenty of bathroom facilities, BBQ deck, lounge with free Netflix, fireplace to keep you warm during the colder months, game boards and free use of computers.

Go solo, pair up or get in the mix and meet some like minded travelers in our dorms Check out the range of room options which include: dorm rooms, doubles, twins, super kings and triples.

IMPORTANT INFORMATION: *Hot Pool closed for Renovations October 2023. Thanks for your patience while we get this area upgraded. Our Sauna is still open!*

LOCATION: 13 Frankton Road.
Beside the historic Queenstown Gardens, just a couple of minutes walk from the lake front and center of town!
15 minutes drive from the Airport, if you take the bus from the airport, it will take 20 minutes and your stop would be the Garden Court stop which is 1 min walking to Black Sheep. Limited parking is available on site as plenty free on-street carpark around the hostel.

TERMS AND CONDITIONS
Check in Time: 3 pm onward. Please notify the property in advance if arriving after 9pm.
Check out Time: 10 am

IMPORTANT BOOKING INFORMATION
•Please note that room numbers are not guaranteed and can be changed as required by the property.
• Our standard cancellation policy is 48 hours. Excluding bookings over $500, weekly rate, discounted special or group bookings. These are all paid upfront and non refundable.
•No shows for your booking may be subject to being charged up to the amount of the first night's stay.
•Credit Card on arrival will be charged. Please note the credit card fee is 3.5%. If you wish to pay an alternative way you must contact the property at least 48 hours prior to arrival.
•Please note Black Sheep Backpackers alcohol Policy, which is no drinking after 8:30pm (excluding special events periods where further restrictions may be in place)
•Persons who are not a guest of Black Sheep are not allowed on the property. Any extra people will be charged and asked to leave immediately.
•The property has the rights to refuse any booking and bookings can be cancelled at the discretion of the property.

COVID 19 TERMS AND CONDITIONS
• Self Isolation is not permitted due to the nature of our premises. Upon booking you understand it’s your own responsibility to organise self-isolation if required before, during or after your stay.
• If you are unable to travel due to COVID-19 the standard cancellation policy applies. We highly recommend travel insurance that covers you for illness such as COVID.
*Terms and conditions may change to inline with any new/updated government information*.

CANCELLATION AND NO SHOW
• If the guest doesn’t show up on the first night of their booking, the booking will be cancelled the next day and it is non-refundable.
• 48 hours cancellation policy applies to regular bookings.
• Group bookings are non-refundable and no cancellation.
• Bookings over $500 are non-refundable and no cancellation.
• We do not provide refunds for weather events, travel delays or road closures. We recommend that you take out travel insurance for your vacation.

GROUP BOOKINGS
• Please note any group booking not made direct can be cancelled at the discretion of the property and any bookings which are made separate that are deemed to be together can be charged or cancelled by the discretion of The Black Sheep Backpackers.
• Groups are classes as 6 people travelling together at the same time.
• $50 CASH deposit per person on arrival and needs to be paid as security deposit for the whole group (example.6 Adults x $50 = $300), refundable after check out.
• Full payment is required at the time of making the reservation and it’s non-refundable and non-transferable under any circumstance from this stage
• One credit card per room as a security for hostel damages.

CAMPERVANS
• Vans should not be more than 2.8 meters long.
• We do not have camping site only van site so putting up a tent is not possible.
• Tables and hanging of clothes on the fences and within the hostel is not possible
• Dispose the rubbish properly and do not litter on the parking spaces.

ONLY FOR NEW YEAR’S PERIOD
• 5 night minimum required
• New year’s booking will be charged in full at the time of making the reservation, at this stage it is non-refundable and non-transferable under any circumstance.
• We allow no one under the age of 18 for New Years 28/12 - 03/01
• I.D must be provided at check in. We accept a passport, driver’s license or HANZ 18+ card ONLY.
• There will be a liquor ban in place mirroring the Queenstown Lakes District and liquor cannot be consumed on the premises.
• Group Bookings (6 guests or more) is at the discretion of The Black Sheep Backpackers + the Group Booking Terms and Conditions will apply.

PAYMENT POLICY
• Once inside the 48 hour cancellation policy bookings will be pre charged, as from then are non refundable. Credit Card on booking will be charged. Please note the credit card fee is 3.5%. If you wish to pay an alternative way you must contact the property at least 48 hours prior to arrival.
• Bookings over $500, weekly rate, discounted special or group bookings. These are all paid upfront and non refundable.
• We accept EFTPOS and Credit card (Credit Card and international card have a 3.5% surcharge).
• We do NOT Accept CASH
• We also have available towels available $10 deposit + $2 cleaning fee.
GST 99-967-072
New Years Bookings Terms and Conditions:
• 5 night minimum required
• Closed to Arrival and Closed to Departure on the 31st December and 1st January.
• New year’s booking will be charged in full at the time of making the reservation, at this stage it is non-refundable and non-transferable under any circumstance.
• We allow no one under the age of 18 for New Years 28/12 - 03/01
• I.D must be provided at check in.
• There will be a liquor ban in place mirroring the Queenstown Lakes District and liquor cannot be consumed on the premises.
• Group Bookings (6 guests or more) is at the discretion of The Black Sheep Backpackers + the Group Booking Terms and Conditions will apply.